TW Carpets & Flooring – Terms of Service
Last updated: June 2026
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from twcarpetsflooring.co.uk. By using this site, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. About Us
TW Carpets & Flooring is a UK-based home décor and flooring retailer registered in England and Wales.
- 📍 Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom
- 📞 Phone: +44 1763 663982
- 📧 Email: info@twcarpetsflooring.co.uk
2. Use of Our Website
By accessing our website, you confirm that:
- You are at least 18 years of age
- You will use the site for lawful purposes only
- You will not attempt to gain unauthorised access to any part of our website or systems
- You will not use the site in a way that disrupts or damages our services
We reserve the right to suspend or terminate access to our website for anyone who violates these Terms.
3. Products & Pricing
- All product descriptions and images are provided in good faith and are as accurate as possible
- Prices are displayed in British Pounds (GBP £) and are inclusive of VAT where applicable
- We reserve the right to change prices at any time without prior notice
- In the event of a pricing error, we will contact you before processing your order
4. Orders & Contract
When you place an order on our website:
- You are making an offer to purchase the product(s)
- Your order is confirmed when you receive an order confirmation email from us
- We reserve the right to cancel or refuse any order at our discretion, with a full refund issued if payment has been taken
5. Payment
Full payment is required at the time of placing your order. We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are processed securely via encrypted payment gateways.
6. Shipping & Delivery
We offer free standard UK shipping on all orders. Estimated delivery times are 4–8 business days. For full details, please refer to our [Shipping Policy].
7. Returns & Refunds
We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition and packaging. For full details, please refer to our [Returns Policy].
8. Warranty
All products come with a 12-month warranty against manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
9. Intellectual Property
All content on this website — including text, images, logos, and graphics — is the property of TW Carpets & Flooring and is protected by UK copyright law. You may not reproduce or distribute any content without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law, TW Carpets & Flooring shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes your acceptance of the new Terms.
13. Contact Us
If you have any questions about these Terms, please contact us:
- 📧 Email: info@twcarpetsflooring.co.uk
- 📞 Phone: +44 1763 663982
- 📍 Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom
- 🕐 Business Hours: Monday – Friday, 9:00am – 5:00pm