{"id":13,"date":"2026-06-12T21:16:02","date_gmt":"2026-06-12T21:16:02","guid":{"rendered":"https:\/\/twcarpetsflooring.co.uk\/?page_id=13"},"modified":"2026-06-12T21:16:03","modified_gmt":"2026-06-12T21:16:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/twcarpetsflooring.co.uk\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>TW Carpets &amp; Flooring \u2013 Refund &amp; Return Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: June 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>TW Carpets &amp; Flooring<\/strong>, we are committed to ensuring your satisfaction with every purchase. Please find below our detailed return and refund policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Return Eligibility<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We offer a <strong>14-day return policy<\/strong> from the date of delivery. To be eligible for a return, your item must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In its original condition \u2014 unused and undamaged<\/li>\n\n\n\n<li>In its original packaging<\/li>\n\n\n\n<li>Accompanied by proof of purchase (order confirmation email)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Items that do not meet these criteria may not be accepted for return.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Non-Returnable Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom or made-to-order products<\/li>\n\n\n\n<li>Items damaged due to misuse, accident, or improper installation<\/li>\n\n\n\n<li>Items returned after the 14-day return window<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. How to Initiate a Return<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To start a return, please contact us within 14 days of receiving your order:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#x1f4e7; Email: <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a><\/li>\n\n\n\n<li>&#x1f4de; Phone: +44 1763 663982<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your <strong>order number<\/strong>, <strong>full name<\/strong>, and <strong>reason for return<\/strong>. Our team will respond within 1\u20132 business days with return instructions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Return Shipping<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to a <strong>defective, damaged, or incorrect item<\/strong>, we will cover the return shipping cost<\/li>\n\n\n\n<li>If the return is due to a <strong>change of mind<\/strong>, the customer is responsible for return shipping costs<\/li>\n\n\n\n<li>We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your returned item:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will be notified by email of the outcome<\/li>\n\n\n\n<li>If approved, your refund will be processed within <strong>5\u20137 business days<\/strong><\/li>\n\n\n\n<li>Refunds are issued to the <strong>original payment method<\/strong> used at checkout<\/li>\n\n\n\n<li>Original shipping charges are non-refundable unless the return is due to our error<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Damaged or Incorrect Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or you received the wrong item, please contact us within <strong>48 hours<\/strong> of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Clear photos of the item and packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will arrange a <strong>free replacement or full refund<\/strong> as quickly as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Exchanges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Late Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns requested after the 14-day window will not be accepted unless the item is faulty or covered under our 12-month warranty.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Warranty Claims<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All products come with a <strong>12-month warranty<\/strong> against manufacturing defects. To make a warranty claim, contact us at <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a> with your order details and photos of the defect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Contact Us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any return or refund queries:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#x1f4e7; Email: <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a><\/li>\n\n\n\n<li>&#x1f4de; Phone: +44 1763 663982<\/li>\n\n\n\n<li>&#x1f4cd; Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom<\/li>\n\n\n\n<li>&#x1f550; Business Hours: Monday \u2013 Friday, 9:00am \u2013 5:00pm<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>TW Carpets &amp; Flooring \u2013 Refund &amp; Return Policy Last updated: June 2026 At TW Carpets &amp; Flooring, we are<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":1,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":15603,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages\/13\/revisions\/15603"}],"wp:attachment":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}