{"id":15600,"date":"2026-06-12T21:14:53","date_gmt":"2026-06-12T21:14:53","guid":{"rendered":"https:\/\/twcarpetsflooring.co.uk\/?page_id=15600"},"modified":"2026-06-12T21:14:54","modified_gmt":"2026-06-12T21:14:54","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/twcarpetsflooring.co.uk\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>TW Carpets &amp; Flooring \u2013 Cancellation Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last updated: June 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>TW Carpets &amp; Flooring<\/strong>, we aim to provide a smooth and flexible shopping experience. This Cancellation Policy explains how customers can cancel orders and what to expect during the process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Cancellation Window<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may cancel your order within <strong>24 hours<\/strong> of placing it, provided it has not yet been dispatched. To request a cancellation, contact us immediately at:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#x1f4e7; Email: <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a><\/li>\n\n\n\n<li>&#x1f4de; Phone: +44 1763 663982<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please include your <strong>order number<\/strong> and <strong>full name<\/strong> in your message so we can locate your order quickly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Orders Already Dispatched<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order has already been dispatched, we are unable to cancel it. In this case, you may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refuse delivery when the item arrives, and it will be returned to us<\/li>\n\n\n\n<li>Accept delivery and then submit a return request within <strong>14 days<\/strong> under our Returns Policy<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once the item is received back at our warehouse in its original condition, a full refund will be issued.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Refunds for Cancelled Orders<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellations made within the 24-hour window will receive a <strong>full refund<\/strong> within <strong>5\u20137 business days<\/strong><\/li>\n\n\n\n<li>Refunds will be issued to the original payment method used at checkout<\/li>\n\n\n\n<li>We do not charge any cancellation fees<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Incorrect or Damaged Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you received the wrong item or your order arrived damaged, please contact us within <strong>48 hours<\/strong> of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Custom or Made-to-Order Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Custom or personalised items cannot be cancelled once production has begun. Please review your order carefully before confirming.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. How to Request a Cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To cancel your order, contact us through any of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#x1f4e7; Email: <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a><\/li>\n\n\n\n<li>&#x1f4de; Phone: +44 1763 663982<\/li>\n\n\n\n<li>&#x1f4cd; Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom<\/li>\n\n\n\n<li>&#x1f550; Business Hours: Monday \u2013 Friday, 9:00am \u2013 5:00pm<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please have your order number ready when you get in touch.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TW Carpets &amp; Flooring \u2013 Cancellation Policy Last updated: June 2026 At TW Carpets &amp; Flooring, we aim to provide<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15600","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages\/15600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/comments?post=15600"}],"version-history":[{"count":1,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages\/15600\/revisions"}],"predecessor-version":[{"id":15602,"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/pages\/15600\/revisions\/15602"}],"wp:attachment":[{"href":"https:\/\/twcarpetsflooring.co.uk\/wp-json\/wp\/v2\/media?parent=15600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}