{"id":15604,"date":"2026-06-12T21:17:07","date_gmt":"2026-06-12T21:17:07","guid":{"rendered":"https:\/\/twcarpetsflooring.co.uk\/?page_id=15604"},"modified":"2026-06-12T21:17:08","modified_gmt":"2026-06-12T21:17:08","slug":"faqs","status":"publish","type":"page","link":"https:\/\/twcarpetsflooring.co.uk\/?page_id=15604","title":{"rendered":"FAQs"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Frequently Asked Questions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ORDERS &amp; SHIPPING<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How long does it take to process my order?<\/strong><br>All orders are processed within 1\u20133 business days. Processing and delivery do not occur on weekends or public holidays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How long does delivery take?<\/strong><br>We offer free standard shipping across the UK with an estimated delivery time of 4\u20138 business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do you offer free shipping?<\/strong><br>Yes \u2014 we offer free tracked delivery on all orders within the United Kingdom, with no minimum spend required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I track my order?<\/strong><br>Yes. Once your order has been dispatched, you will receive a tracking number by email so you can monitor your delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do you deliver outside the UK?<\/strong><br>Currently we only ship within the United Kingdom.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RETURNS &amp; REFUNDS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is your return policy?<\/strong><br>We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition and packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How do I return an item?<\/strong><br>Contact us at <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a> or call +44 1763 663982 with your order number and reason for return. We will send you return instructions within 1\u20132 business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How long does a refund take?<\/strong><br>Once we receive and inspect your returned item, refunds are processed within 5\u20137 business days to your original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What if my item arrived damaged?<\/strong><br>Please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a free replacement or full refund.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PRODUCTS &amp; WARRANTY<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do your products come with a warranty?<\/strong><br>Yes \u2014 all products come with a 12-month warranty against manufacturing defects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Are your product images accurate?<\/strong><br>We do our best to display products as accurately as possible. However, colours may vary slightly depending on your screen settings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I cancel my order?<\/strong><br>Yes, you can cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Contact us immediately at <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PAYMENTS<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What payment methods do you accept?<\/strong><br>We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is it safe to pay on your website?<\/strong><br>Yes \u2014 our website uses SSL encryption and all payments are processed through trusted, certified payment gateways. We do not store any card details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Will I receive an order confirmation?<\/strong><br>Yes \u2014 once your payment is processed you will receive an order confirmation email. Please check your spam folder if you don&#8217;t see it within a few minutes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CONTACT<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How can I contact you?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#x1f4e7; Email: <a href=\"mailto:info@twcarpetsflooring.co.uk\">info@twcarpetsflooring.co.uk<\/a><\/li>\n\n\n\n<li>&#x1f4de; Phone: +44 1763 663982<\/li>\n\n\n\n<li>&#x1f4cd; Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom<\/li>\n\n\n\n<li>&#x1f550; Business Hours: Monday \u2013 Friday, 9:00am \u2013 5:00pm<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions ORDERS &amp; SHIPPING How long does it take to process my order?All orders are processed within 1\u20133<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15604","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15604","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15604"}],"version-history":[{"count":1,"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15604\/revisions"}],"predecessor-version":[{"id":15606,"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/15604\/revisions\/15606"}],"wp:attachment":[{"href":"https:\/\/twcarpetsflooring.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15604"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}