TW Carpets & Flooring – Privacy Policy
Last updated: June 2026
At TW Carpets & Flooring, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website twcarpetsflooring.co.uk.
1. Information We Collect
We collect personal information that you voluntarily provide when placing an order, creating an account, or contacting us. This includes:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
We also automatically collect certain information when you visit our website, such as your IP address, browser type, pages visited, and time spent on the site.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Improve our website and shopping experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Shipping and delivery partners to fulfil your order
- Payment processors to handle transactions securely
- Legal authorities if required by law
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can disable cookies in your browser settings, though this may affect some website functionality.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
6. Your Rights (GDPR)
As a UK-based customer, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions on our website are encrypted using SSL technology.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- 📧 Email: info@twcarpetsflooring.co.uk
- 📞 Phone: +44 1763 663982
- 📍 Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom
- 🕐 Business Hours: Monday – Friday, 9:00am – 5:00pm