TW Carpets & Flooring – Shipping Policy
Processing Time
All orders are processed within 1–3 business days. Please note that processing and delivery do not occur on weekends or public holidays.
Shipping Time
We currently offer free standard shipping for all orders within the United Kingdom, with an estimated delivery time of 4–8 business days.
Important Information
While we strive to deliver your orders promptly, occasional delays may occur due to factors outside our control, such as:
- Carrier-related issues
- Unexpected circumstances
- Incorrect or incomplete shipping addresses
If your delivery is delayed, please contact our support team at info@twcarpetsflooring.co.uk. We are here to provide updates and assist you throughout the process.
Order Cancellation and Modifications
You may request changes or cancellations to your order within 24 hours of purchase. After this period, orders may already be processed and shipped, making changes or cancellations difficult.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at info@twcarpetsflooring.co.uk and we will resolve the issue promptly.
Contact Us
For any shipping-related queries, please reach out to us:
- 📧 Email: info@twcarpetsflooring.co.uk
- 📞 Phone: +44 1763 663982
- 📍 Address: The Corn Exchange, Market Hill, Royston SG8 9JR, United Kingdom
- 🕐 Business Hours: Monday – Friday, 9:00am – 5:00pm